Privacy Policy

Prinfab is committed to respecting and protecting the privacy of our customers. Our privacy policy explains how we collect, use and store information on this website.

Introduction link

By accessing and using our website at https://prinfab.com/, you confirm that you have read, understood and agree to our privacy policy.

We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any other applicable privacy laws.

Who We Are link

Prinfab is a trading style of Fabisimo Ltd, a company registered in England and Wales (09947570) at Unit E, Upper Brents, Faversham, ME13 7DZ, United Kingdom. Fabisimo Ltd is registered as a data controller with the Information Commissioner's Office (registration number ZA263686).

When We Collect Your Personal Data link

• When you place and order through our website as a guest or as a logged in user.
• When you upload a file via our website.
• When you you register for an account on our website.
• When you engage with us on social media.
• When you contact us by email, phone, support ticket or via the chat widget on our website.
• We may also receive Personal Data from other sources, such as our financial service providers.

Personal Data does not include Data that has been aggregated or made anonymous such that it can no longer be reasonably associated with a specific person.

Information We Collect link

We collect your the following personal Data:

• Information you voluntarily provide to us.

  When you place an order, sign up for an account on our website, or contact a member of our customer service team, you are giving us data voluntarily, that we collect.

  That data may include:

  • Name
  • Email address
  • IP address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information
  • Files uploaded to our website, including all metadata contained within the files

  It also includes any other data you share with us voluntarily via the chat widget, contact form, help desk tickets, phone calls or emails.

• Information we collect automatically.

  While using our website, we collect information about you automatically. This may be information your web browser sends to us, which may then be stored in log files, cookies, or by other means.

  That information may include:

  • IP address
  • Browser signature
  • Operating system information
  • Browsing behaviour
  • Interactions with our website

How Information Is Used link

We use the information we collect to:

• Make our products and services available to you.

  touch_app Example

  For example, to be able to process and despatch your order, as well as handle refunds, returns and guarantees, we need to keep a record of your order details.

• Personalise your shopping experience.

  touch_app Example

  For example, we may collect data about your language and location to automatically set the display language, default shipping destination, and currency on our website. This information may be stored in a browser cookie so that every time you visit the site, you will be presented with the correct language and currency.

• Process an order made through our website.

  touch_app Example

  For example, for custom printed fabric, information you provide during checkout is used during the printing process to match a printed item with your order.

• Crime and fraud prevention, detection and related purposes.

• Analyse usage data via a third party to whom we disclose anonymous usage data.

  We use:

  • Google Inc. (http://www.google.com/policies/privacy/) to analyse usage data.
  • Meta Inc. (https://www.facebook.com/privacy/policy) to analyse usage data.
  • Microsoft Inc. (https://privacy.microsoft.com/en-gb/privacystatement) to analyse usage data.
  • Juicer inc. (https://www.juicer.io/privacy) to analyse usage data.
  touch_app Example

  For example, we use Google's analytics platform to see how people use the website, so that we can make adjustments and refinements to better suit people's needs. It also helps us to measure the effectiveness of any changes we may make to the website.

• Collect reviews via a third party to whom we disclose your contact and order details.

  We use:

  • Trustpilot Inc. (https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms)
  touch_app Example

  For example, we provide Trustpilot Inc. with your contact and order details so they can request and collect a review about our service.

• Collect payment via a third party to whom we disclose your contact and payment details.

  We use:

  • Stripe Inc. (https://stripe.com/gb/privacy)
  • PayPal (https://www.paypal.com/en/webapps/mpp/ua/privacy-full)

• Deliver goods ordered via a third party to whom we disclose your contact details.

  We use:

  • Linn Systems Limited (https://www.linnworks.com/linnworks-advanced-privacy-notice)
  • Royal Mail plc (http://www.royalmail.com/privacy-policy)
  • Parcel2Go (https://www.parcel2go.com/content/privacy-policy.aspx)
  • Parcel Hero (https://www.parcelhero.com/en-gb/terms/privacy-policy)
  • United Parcel Service of America, Inc (https://www.ups.com/gb/en/support/shipping-support/legal-terms-conditions/privacy-notice.page)
  touch_app Example

  For example, we need to provide any mail or courier company with your delivery information, as well as contact information in the event that an item is not able to be delivered. For overseas orders, we also need to provide details of the contents and value of any packages.

• If you have opted for us to do so, contact you about our products and services.

  touch_app Example

  For example, we may contact you with updates when we introduce new products or make you aware of currently running promotions. We may use your personal data to tailor these messages to be more relevant to you. You are able to opt out of these contacts at any time.

• If you have opted for us to do so, use images of your order for promotional puposes.

  touch_app Example

  For example, during checkout we may ask if we can take and use photographs of your order for marketing purposes. We may use your personal information to give credit for the design, where appropriate.

• Internal accounting and reporting purposes.

Except as set out in this privacy policy, we will not disclose your personal information to any third party unless required to do so by law or for the purpose of crime / fraud prevention.

Our service providers and suppliers link

In order for us to provide our services and products, we may share your personal data with service providers.

We only allow service providers to handle your data when it has been confirmed that they apply the correct protection and security to that data.

Our service providers may only use the personal data that we give to them to provide services to Prinfab, and for no other purpose.

How Information Is Stored link

• Prinfab adopt industry best practices to store your information securely.
• We will retain any information collected indefinitely but never for longer than is necessary. We will always retain your personal information in accordance with law and regulation.
• Files uploaded to our website are stored for up to 14 days. If they are saved to your account or used to place an order they may be stored for up to 2 years.

Responsibility to Young People link

We will not knowingly collect information from any unsupervised person under the age of 18 years. If you are under the age of 18 years, you must not use the website or submit any personal data to us unless you have the consent of and are supervised by a parent or guardian.

Cookies link

A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Cookie Settings link

We offer three different levels of cookie settings on the site:

Allow Minimum

The minimum amount of cookies will be set for the functioning of the website and personalisation features.

Allow Analytics

This will allow us to use cookies to track you for analytics purposes as you use our website, as well as where you arrived from and where you go afterwards. May also provide information about browser technology, and other anonymised information.

Allow All

Sets cookies related to advertising and tracking across the web. This allows us to more effectively find people who will be interested in our services.

Your Rights link

• To ask what personal information we hold about you, free of charge, deliverable within 30 days.
• To ask us to update or correct any incorrect personal information we hold about you.
• To opt out of any marketing communications that we may send you.

Amendments link

We may update this policy from time to time by publishing a new version on our website. You should check this page when using our website to ensure you are happy with any changes to this policy.

Last updated 19 January 2024