Privacy Policy

Prinfab is committed to respecting and protecting the privacy of our customers. Our privacy policy explains how we collect, use and store information on this website.

chat_bubble_outlineKey Facts

  • We collect data when you use our website to provide functionality, enhance your experience and measure usage
  • Prinfab is a trading style of Fabisimo Ltd, a company registered in England and Wales (09947570)

Introduction link

By accessing and using our website at, you confirm that you have read, understood and agree to our privacy policy.

We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any other applicable privacy laws.

Who We Are link

Prinfab is a trading style of Fabisimo Ltd, a company registered in England and Wales (09947570) at Unit E, Upper Brents, Faversham, ME13 7DZ, United Kingdom. Fabisimo Ltd is registered as a data controller with the Information Commissioner's Office (registration number ZA263686).

When We Collect Your Personal Data link

  • When you place and order through our website as a guest or as a logged in user.
  • When you upload a file via our website.
  • When you you register for an account on our website.
  • When you engage with us on social media.
  • When you contact us by email, phone, support ticket or via the chat widget on our website.
  • We may also receive Personal Data from other sources, such as our financial service providers.

Personal Data does not include Data that has been aggregated or made anonymous such that it can no longer be reasonably associated with a specific person.

Information We Collect link

We collect your the following personal Data:

  • Information you voluntarily provide to us.

    When you place an order, sign up for an account on our website, or contact a member of our customer service team, you are giving us data voluntarily, that we collect.

    That data may include:

    • Name
    • Email address
    • IP address
    • Phone number
    • Shipping address
    • Billing address
    • Payment information
    • Files uploaded to our website, including all metadata contained within the files

    It also includes any other data you share with us voluntarily via the chat widget, contact form, help desk tickets, phone calls or emails.

  • Information we collect automatically.

    While using our website, we collect information about you automatically. This may be information your web browser sends to us, which may then be stored in log files, cookies, or by other means.

    That information may include:

    • IP address
    • Browser signature
    • Operating system information
    • Browsing behaviour
    • Interactions with our website

How Information Is Used link

We use the information we collect to:

  • Make our products and services available to you.

  • Personalise your shopping experience.

  • Process an order made through our website.

  • Crime and fraud prevention, detection and related purposes.

  • Analyse usage data via a third party to whom we disclose anonymous usage data.

    We use:

  • Collect reviews via a third party to whom we disclose your contact and order details.

    We use:

  • Collect payment via a third party to whom we disclose your contact and payment details.

    We use:

  • Deliver goods ordered via a third party to whom we disclose your contact details.

    We use:

  • If you have opted for us to do so, contact you about our products and services.

  • If you have opted for us to do so, use images of your order for promotional puposes.

  • Internal accounting and reporting purposes.

Except as set out in this privacy policy, we will not disclose your personal information to any third party unless required to do so by law or for the purpose of crime / fraud prevention.

Our service providers and suppliers link

In order for us to provide our services and products, we may share your personal data with service providers.

We only allow service providers to handle your data when it has been confirmed that they apply the correct protection and security to that data.

Our service providers may only use the personal data that we give to them to provide services to Prinfab, and for no other purpose.

How Information Is Stored link

  • Prinfab adopt industry best practices to store your information securely.
  • We will retain any information collected indefinitely but never for longer than is necessary. We will always retain your personal information in accordance with law and regulation.
  • Files uploaded to our website are stored for up to 14 days. If they are saved to your account or used to place an order they may be stored for up to 2 years.

Responsibility to Young People link

We will not knowingly collect information from any unsupervised person under the age of 18 years. If you are under the age of 18 years, you must not use the website or submit any personal data to us unless you have the consent of and are supervised by a parent or guardian.

Cookies link

A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

We offer three different levels of cookie settings on the site:

Allow Minimum

The minimum amount of cookies will be set for the functioning of the website and personalisation features.

Allow Analytics

This will allow us to use cookies to track you for analytics purposes as you use our website, as well as where you arrived from and where you go afterwards. May also provide information about browser technology, and other anonymised information.

Allow All

Sets cookies related to advertising and tracking across the web. This allows us to more effectively find people who will be interested in our services.

Setting Minimum Analytics Allow All
Cookies Necessary for Site Function
Personalisation Cookies (language, currency, etc)
Google Analytics
Google Adwords Remarketing
Google Adwords Tracking
Bing Ads Tacking
Facebook Pixel

Your Rights link

  • To ask what personal information we hold about you, free of charge, deliverable within 30 days.
  • To ask us to update or correct any incorrect personal information we hold about you.
  • To opt out of any marketing communications that we may send you.

Amendments link

We may update this policy from time to time by publishing a new version on our website. You should check this page when using our website to ensure you are happy with any changes to this policy.

Last updated 19 January 2024

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